Why we built Reviato
We built Reviato for operators who need practical review analysis, not another inbox tool to manage.
Our Mission
Help hospitality and service SMBs turn customer feedback into clear operational actions every week.
Our Vision
A world where local operators can improve service quality using customer feedback they actually trust.
What we focus on
What we optimize for in restaurant and hospitality operations
Clarity
Keep every insight short, specific, and easy to verify.
Consistency
Use repeatable weekly workflows so teams can improve without extra meetings.
Fast triage
Surface the top issues first so managers can act before they become recurring complaints.
What we do not build
Reviato is not a listings manager, mass-reply inbox, or generic messaging platform. We focus on analysis and operational clarity.
Start with practical resources
Use these resources to move from analysis to weekly execution.
Google Reviews Calculator
Estimate how rating improvements could affect monthly revenue using transparent assumptions.
TripAdvisor statistics
Use current TripAdvisor benchmark data for planning and stakeholder updates.
Insights library
Compare locations, categories, and platforms with public methodology notes.
Meet the Team
We build with direct operator input and ship practical workflows first.
Paulo Fidalgo
Paulo builds Reviato with direct feedback from operators and focuses on clear, testable product decisions.
"I build the product you use. Share your feedback and I will turn it into concrete improvements."
Turn reviews into a clear next step
Start your free trial and review real examples from your own listings before you roll changes to the team.